Well Come To nexadigitalpro.com

1. Introduction

Nexa Digital Pro is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.nexadigitalpro.com, contact us, or use our medical billing and IT services

We comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable telecommunications regulations enforced by the Federal Communications Commission (FCC).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following categories of personal information when you interact with us:

• Name, business name, and professional credentials
• Email address and mailing address
• Phone number (provided voluntarily see Section 6 regarding text messaging consent)
• Payment and billing information
• Tax identification numbers (EIN/NPI) for billing purposes
• Professional licensing information
• Account credentials for IT services

2.2 Protected Health Information (PHI)

In the course of providing medical billing services, we may receive, process, and store Protected Health Information (PHI) as defined under HIPAA. PHI collected through our billing services may include:

• Patient names, dates of birth, and contact information
• Insurance policy numbers and claim data
• Diagnosis codes (ICD-10) and procedure codes (CPT)
• Provider identifiers and National Provider Identifiers (NPI)
• Explanation of Benefits (EOB) documents

All PHI is handled in accordance with HIPAA and applicable Business Associate Agreement (BAA) requirements.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring URLs
• Device identifiers and operating system information

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, operate, and improve our medical billing and IT services
• To process and submit insurance claims on behalf of healthcare providers
• To communicate with you about your account, service updates, and support requests
• To send marketing communications, where you have provided explicit consent
• To send account notifications and customer care messages via text/SMS, where you have opted in
• To comply with legal and regulatory obligations, including HIPAA
• To detect and prevent fraud, unauthorized access, and security incidents
• To respond to inquiries submitted through our website contact forms

4. Text Messaging & SMS Communications

Reply HELP to any text message for assistance, or contact us at info@nexadigitalpro.com.

5. Sharing of Your Information

5.1 SMS Opt-In Data — No Third-Party Sharing

We do not share your phone number or messaging opt-in status with third parties, except as required by law or as part of our services to deliver messages securely and efficiently.

This commitment applies absolutely to text messaging opt-in data. We do not sell, rent, or trade your phone number or SMS opt-in consent records to any third parties for their independent marketing purposes.

5.2 Business Associates (HIPAA)

We may share PHI with Business Associates who assist us in providing medical billing services, subject to executed Business Associate Agreements (BAAs) as required by HIPAA.

5.3 Service Providers

We may share non-PHI personal information with trusted third-party service providers who perform functions on our behalf, including:

• Cloud hosting and IT infrastructure providers
• Secure messaging and communication platforms
• Payment processors (for billing purposes)
• Analytics providers (using de-identified data only)

All service providers are contractually bound to use your information only as directed by us and to implement appropriate security safeguards.

5.4 Legal Disclosures

We may disclose your information when required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of our Company, clients, or others.

6. HIPAA Compliance & Medical Information

Nexa Digital Pro operates as a Business Associate under HIPAA when providing medical billing services to covered healthcare entities. We maintain the following safeguards:

• Administrative safeguards including workforce training and access controls
• Physical safeguards for all locations where PHI is accessed or stored
• Technical safeguards including encryption, audit logs, and secure transmission protocols
• Written Business Associate Agreements (BAAs) with all covered entity clients
• Breach notification procedures in accordance with HIPAA Breach Notification Rule

PHI is used only as necessary to perform contracted medical billing services and is not used for marketing purposes without separate, HIPAA-compliant authorization from the patient.

7. Data Security

Nexa Digital Pro implements industry-standard administrative, technical, and physical security measures to protect your personal information and PHI against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Role-based access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• Secure offsite data backups
• Employee confidentiality agreements and HIPAA training

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information and PHI for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, and contractual obligations, including:

• Medical billing records: Minimum 7 years from date of service (or as required by state law)
• SMS opt-in records: Retained for a minimum of 4 years to comply with telecommunications regulations
• General business communications: Retained for a minimum of 3 years

Upon expiration of applicable retention periods, records are securely destroyed or de-identified.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Withdraw consent for marketing communications, including SMS messages
• Portability: Request your data in a portable format where technically feasible

Patients whose PHI is processed through our billing services should direct privacy rights requests to the healthcare provider responsible for their care.

To exercise your rights, contact us at: info@nexadigitalpro.com

10. Children’s Privacy

Our website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at info@nexadigitalpro.com and we will promptly delete such information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the updated Policy on our website with a revised effective date. For significant changes affecting your rights, we may also notify registered users via email. Your continued use of our Services after the effective date constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nexa Digital Pro

Medical Billing & IT Services

General Contact: info@nexadigitalpro.com

Website: www.nexadigitalpro.com